Cancel or Change Plan

You can move between plans, cancel, and resume entirely self-serve from the Billing & Usage page (owner-only). This page walks through each flow.

Change your plan

1. Open Billing & Usage under Settings.

2. Select Change plan.

3. Choose the plan you want and confirm.

What happens next depends on the direction:

Upgrading

Moving up — Starter → Pro — applies immediately. Your new, higher limits take effect right away, and you’re billed for the upgrade (Pro has no trial, so payment is taken now). Upgrading also cancels any downgrade you’d previously scheduled.

Downgrading

Moving down — Pro → Starter — is scheduled for your next renewal. Your current plan keeps running until then; nothing changes today, and you keep what you’ve already paid for.

Caution

A downgrade only goes through if your current usage fits the lower plan’s limits — including any add-on capacity you hold. If you’re over on any dimension, Malovex tells you exactly what to reduce (for example, “Reduce Products below 10,000 to switch to Starter”). Trim your usage, then schedule the downgrade.

Cancel a scheduled downgrade

Once a downgrade is scheduled, a banner shows the target plan and the date it applies. To call it off and stay on your current plan, select Cancel scheduled downgrade. Nothing was changed yet, so this simply keeps you where you are.

Enterprise changes

Enterprise plans are set up and adjusted by our team. Selecting Enterprise on the plan chooser sends us an enquiry and we’ll be in touch; moving off Enterprise also goes through support rather than self-serve.

Cancel your subscription

1. Open Billing & Usage.

2. Select Cancel subscription.

3. Optionally tell us why you’re leaving — pick a reason and add a comment. This is entirely optional and never blocks the cancellation.

4. Confirm.

Cancelling doesn’t cut you off immediately. Your plan stays active until the end of the current billing period (a grace period), and you can resume any time before then. Your data isn’t deleted.

Note

While a subscription is cancelled and in its grace period, you can’t buy or schedule add-on capacity changes — resume first, then adjust capacity.

Resume a cancelled subscription

Changed your mind during the grace period? Open Billing & Usage and select Resume subscription. Billing continues on your normal schedule, and nothing was interrupted.

After the grace period

If a subscription fully ends, Billing & Usage shows a prompt to reactivate. Your data is safe — add a payment method to pick up where you left off.

Update your payment method

To change your card, select Manage billing on the Billing & Usage page to open the secure billing portal.

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For usage meters, invoices, and add-on capacity, see Billing & Usage. For plan and add-on prices, see Plans & add-ons.