Billing & Usage

The Billing & Usage page is your one-stop hub for everything money- and quota-related: your current subscription, how much of your plan you’re using, your invoices, add-on capacity, and your payment method. Open it from Billing & Usage under Settings in the sidebar.

Note

Billing & Usage is owner-only. Team members — even members who hold every permission — don’t see it. Only workspace owners can view or change billing.

Subscription summary

At the top of the page you’ll see your current plan, its monthly price (excl. VAT), your subscription status, and your next billing date. If you’re on a free trial, this shows when your first charge lands; if you’ve cancelled, it shows the date your plan stays active until.

Usage meters

Below the summary, a bar for each of your plan limits shows how much you’re using against your allowance — products, supplier feeds, stores, seats, categories, and the rest. The colours tell you where you stand:

• Green — comfortable, below 80% of the limit.
• Amber — either approaching the limit (80–99%) or exactly at capacity (100%). Being full is expected and fine; it isn’t an error.
• Red — over the limit. This can only happen after a downgrade left you above the lower plan’s allowance, and it’s the one to act on.

Tip

The same usage bars appear as a widget on your dashboard, so you can keep an eye on capacity without opening the billing page.

Your monthly total and invoices

The page shows your recurring monthly bill broken down as your plan price plus any add-on lines, then the total. Below that, your invoice history lists past invoices with their date and amount.

Add-on capacity

You can top up the priced dimensions — products, supplier feeds, stores, and seats — with add-ons, without changing plans. In the Add-on capacity section, each dimension shows what’s included in your plan, how much you’ve purchased, the unit price, and your effective total. See Plans & add-ons for prices.

Modify capacity

Select Modify capacity to open one modal where you set the target quantity for each add-on. A live line-item total shows your new monthly bill and exactly what you’ll be charged today.

• Increases apply immediately. You’re charged a prorated amount for the days remaining in the current billing cycle, and the extra capacity is available at once. (If you’re on a trial, confirming an increase ends the trial and bills your first full period now.)
• Decreases take effect at your next renewal. You keep the capacity you’re paying for until then, so nothing is lost mid-cycle.

Caution

A reduction is blocked if it would drop a dimension below what you’re currently using — for example, you can’t schedule fewer feeds than you have connected. Free up usage first, then reduce.

Cancel a scheduled reduction

Changed your mind about a scheduled decrease? Each add-on row with a pending reduction shows a Cancel reduction action. Use it to keep your current capacity and call off the scheduled drop.

Manage your payment method

Select Manage billing to open the secure billing portal, where you can update your card and review payment details. This button appears once you have a subscription to manage.

Finishing or reactivating a subscription

If you haven’t completed checkout yet — for example you closed the window during sign-up — the page shows a Finish setting up your subscription prompt with a Complete subscription button. If a past subscription has ended, you’ll see a prompt to reactivate; your data is safe and nothing has been deleted.

Note

If you completed checkout in another tab or your payment just went through, Malovex won’t let you accidentally start a second subscription — it reconciles with your payment provider first and confirms you’re already subscribed.

Changing or cancelling your plan

Plan changes, cancellation, and resuming are all driven from this page too. See Cancel or change plan for the full walkthrough.